FAQ

In order to ensure the safety of products and personnel during transportation, we will carry out professional and detailed packaging of products, and all products are sent by formally qualified express or freight companies.

Customer service working hours：Monday to Friday 9:00-17:30, the delivery time is: Monday to Sunday, in case of legal holidays, in accordance with national regulations.

Out-of-hours order requirements: You can send us an email or register an account on our website, you can place your order at any time, and our staff will process your order and ship it on the nearest working day.

Order distribution in Chinese Mainland：Delivery according to order order and delivery time.

Orders outside Chinese Mainland：You can contact our head office directly and we will coordinate the process for you as soon as possible.

5.How long is the delivery time？

6.How to invoice

Longrui Bond is a formal chemical business unit, can provide customers with formal invoices as unit reimbursement vouchers.
The invoice is usually sent with the goods. If you need special VAT invoice, please provide your company's billing information（Company name, bank, account number, address, telephone number, tax number）.

Invoice specification
1. Regular invoice: The reagent products sold are "quality products", and a regular invoice will be issued for each order.

2. Invoice amount: The amount on the invoice is strictly based on the amount you actually paid in the order, and cannot be more or less.

3. Separate invoice: If you wish to invoice multiple items separately for the same order, please be sure to indicate it in the order notes so that we can operate.

4. Invoice title: The invoice title cannot be blank. The company name indicated in the order shall be used as the invoice title. If there is any objection, please point out before ordering.

5. Invoice mailing: Invoice is generally sent with the goods, cash on delivery can be issued after payment.

6. Invoice content: The default invoice content is "Product details". Please specify in advance if you have any special requirements.

Invoice sample

1. VAT ordinary invoice（Commonly referred to as ordinary invoice, machine-printed invoice, in two copies）；

2. VAT special invoice（The VAT invoice is usually referred to as a machine printed invoice, in three copies）

7.How to return the goods if there is a quality problem？

Application for return and quality complaints acceptance conditions:
Buyer reasons caused by the return of the application, the following circumstances our company will not accept:

1. The product has been opened, the label is damaged, the label is changed, the packaging bottle is changed, and the product that needs to be transported in cold storage is not sent back with humidified ice (March to October);
2.-20 ° storage products, do not accept return application;
3.2-8 degrees of storage products, March to October, no return application;
4. If the product is damaged, leaked or deteriorated due to improper packaging of the customer, our company will not be able to deal with the return even if it is received;
5. Custom products, futures products, large packaging products, purchasing products, standard category products, do not accept return applications.
6. Because the product is easily affected by the storage environment, the product is more than one month away from the delivery time, the return application will not be accepted.
Product quality complaints, the following circumstances we do not accept:
1. Products transported at room temperature, more than two months from the delivery time, do not accept quality complaints;
2. Products transported in cold storage, more than one month from the delivery time, do not accept quality complaints (delivery time in 11/12/January/February according to the standard of normal temperature transport products);
3. Frozen products shipped more than one month from the delivery time, do not accept quality complaints;
4. Product quality problems due to improper use or improper storage by customers.
5. Leakage/damage/under-delivery/misdelivery of products, more than 3 working days after signing feedback.
Meet the above conditions, the specific return rules and quality appeal standards, please consult our official website online customer service, you can also call customer service to understand.

Specific return process:

1. The customer submits the application => 2. The customer service staff verifies the application => 3. After confirmation, the customer service staff will send the return to the customer => 4. The customer will return the product to the address specified on the return